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Shipping Policy

At Akzoraya, we prioritize delivering your orders quickly and efficiently. Below is our comprehensive shipping policy outlining everything you need to know about our shipping processes.


Order Processing

  • Processing Time:
    • All orders are processed within 1-2 business days after payment confirmation. This includes verifying your order details and preparing your items for shipment.
  • Business Hours:
    • Our customer service and shipping operations run from Monday to Saturday, 08:00 AM to 05:00 PM GMT+7. Orders placed after business hours or on public holidays will be processed on the next business day.


Shipping Methods and Transit Times

Domestic Shipping (Indonesia)

  • Shipping Carrier:

    • We utilize trusted local courier services for domestic shipments, ensuring timely and secure delivery.

  • Estimated Delivery Time:

    • For orders within Indonesia, you can expect your package to arrive within 4-5 business days. Delivery times may vary based on your location, courier availability, and other logistical factors.

  • Order Tracking:

    • After your order is shipped, you will receive an email with a tracking number. You can use this number to monitor your package’s journey and estimated delivery date.

International Shipping

  • Shipping Carrier:

    • For international shipments, we partner with reliable international courier services to ensure safe and timely delivery.

  • Estimated Delivery Time:

    • International orders typically take between 7-20 business days to reach your location. Factors such as destination country, customs processing, and local postal services can affect delivery times.

  • Customs Duties and Taxes:

    • Please note that any customs duties, taxes, or import fees imposed by your country’s government are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.


Shipping Costs

  • Free Shipping:
    • We are pleased to offer free shipping on all orders, regardless of the destination. Enjoy shopping without worrying about additional shipping fees!


Delivery Issues

  • Lost or Delayed Packages:
    • If your order does not arrive within the estimated delivery time, please contact us as soon as possible. We will investigate the issue with the courier and provide updates.
  • Missing Items:
    • If you believe an item is missing from your order, please reach out to us within 7 days of receiving your shipment. We will work to resolve the issue promptly.


Customer Support

We are here to assist you with any questions or concerns you may have regarding your order or shipping policy. You can reach us through the following channels:


Conclusion

Thank you for choosing Akzoraya! We value your business and are committed to providing you with exceptional products and service. Your satisfaction is our priority, and we look forward to serving you!