Return Policy

At Akzoraya, we are committed to ensuring that you are completely satisfied with your purchase. If you need to return or exchange an item, please read our detailed return policy below to understand the process.

Return Period

• 30-Day Return Window: You have 30 days from the date of delivery to initiate a return for a refund or exchange.
  • To be eligible for a return, the item must meet the following criteria:
    • Must be unused and in the same condition as when you received it.
    • Must be returned in its original packaging, including all accessories, manuals, and labels.
    • Items must not show any signs of wear or damage.

Exchange Policy

• Eligibility for Exchange: We accept exchanges for items that are defective, damaged upon arrival, or not as described.
  • If you wish to exchange an item, please follow these steps:
    • Contact our customer support team within the 30-day return window.
    • Provide your order number and details of the item you wish to exchange, along with the reason for the exchange.

Return Process

1. Contact Us:

   • To initiate a return or exchange, please contact our customer service team at:
     • Email: support@akzoraya.com
     • Phone: (+62) 812 2596-5759
   • Provide your order number, the item(s) you wish to return or exchange, and a brief explanation of the reason.

2. Return Authorization:

   • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number if required. This helps us track your return and ensures it is processed efficiently.

3. Preparing Your Return:

   • Carefully pack the item in its original packaging to prevent damage during transit.
   • Include all original accessories, manuals, and any promotional items that came with the order.
   • Clearly write the RMA number (if provided) on the outside of the package.

4. Shipping the Item:

   • You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
   • We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value, as we cannot guarantee that we will receive your returned item.
   • Keep the tracking information for your records.

Restocking Fee

• Restocking Fee: A 15% restocking fee will be applied to all returned items. This fee is deducted from your total refund amount and helps cover costs related to processing the return and restocking the item.

Refund Process

• Inspection of Returned Items:

  • Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
  • Items that do not meet our return standards may be sent back to you at your expense.

• Processing Time for Refunds:

  • Refunds will be processed within 7 business days after the returned item has been received and inspected.
  • Refunds will be issued to the original payment method used for the purchase.

• Notification:

  • You will receive an email confirmation once your refund has been processed. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Non-Returnable Items

The following items are non-returnable and cannot be refunded or exchanged:

• Opened or used batteries (for safety and hygiene reasons).
• Customized or personalized items.
• Clearance or sale items (unless defective).
• Items purchased more than 30 days ago.

Customer Support

If you have any questions or need assistance regarding our return policy or your order, please do not hesitate to reach out:

• Phone: (+62) 812 2596-5759
• Email: support@akzoraya.com

Our customer support team is here to assist you and ensure that your experience with Akzoraya is satisfactory.

Additional Information

• Changes to Policy: We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.
• Legal Rights: This return policy does not affect your statutory rights as a consumer.

Conclusion

Thank you for shopping with Akzoraya! We appreciate your trust in us and are committed to providing high-quality products and exceptional service. If you have any concerns or inquiries, please feel free to contact us. We’re here to help!