At Akzoraya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, akzoraya.com. By accessing or using our site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect several types of information from and about users of our website, including:

A. Personal Information

When you interact with our website, we may collect personal information, including but not limited to:

• Name: First and last name.
• Contact Information: Email address, phone number.
• Address: Billing and shipping addresses.
• Payment Information: Credit card numbers, PayPal information (processed securely via third-party payment processors).
• Account Information: Usernames, passwords, and any other details necessary to access your account.

B. Non-Personal Information

We may also collect non-personal information automatically as you navigate through our website, which may include:

• Device Information: Type of device, operating system, browser type.
• Usage Data: Pages visited, time spent on the site, and other analytics data.
• IP Address: Internet Protocol address from which you access our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process, fulfill, and confirm your orders, including shipping and delivery.
• Customer Support: To respond to your inquiries, provide customer support, and assist with any issues related to your orders.
• Communication: To send you order confirmations, shipping notifications, and promotional materials (you can opt out of promotional emails at any time).
• Personalization: To personalize your shopping experience based on your preferences and purchase history.
• Analytics: To analyze trends, usage patterns, and customer behavior to improve our website and services.
• Security: To protect our website and users from fraudulent activities and ensure compliance with legal obligations.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

A. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These may include:

• Payment Processors: Companies that process payments securely.
• Shipping Providers: Companies responsible for delivering your orders.
• Marketing Services: Companies that help us with marketing communications and promotions.

These service providers are required to protect your information and may only use it for the purposes for which it is shared.

B. Legal Compliance

We may disclose your information to comply with applicable laws, regulations, or legal requests, such as:

• To respond to subpoenas or court orders.
• To protect the rights, property, or safety of Akzoraya, our customers, or others.

Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption: Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.
• Access Controls: Limiting access to your personal information to authorized personnel only.
• Regular Security Audits: Conducting regular assessments of our security practices to identify and mitigate risks.

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device when you visit our site. They help us recognize you and remember your preferences.

A. Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website.
• Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve its functionality and performance.
• Marketing Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns.

B. Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites not operated by us. We are not responsible for the content, privacy practices, or security of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Withdrawal of Consent: You can withdraw your consent for us to process your information where applicable.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website and updating the effective date at the top of this policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: (+62) 812 2596-5759
• Email: support@akzoraya.com

We are committed to addressing your concerns and ensuring that your privacy is protected.

Conclusion

Thank you for choosing Akzoraya! We appreciate your trust in us and are dedicated to safeguarding your personal information. Your privacy is important, and we strive to provide you with a safe and secure shopping experience.